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publicliability.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Public Liability Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Public Liability Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

APRA Data Highlights Rising Public Liability Insurance Costs
APRA Data Highlights Rising Public Liability Insurance Costs
14 Jun 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has released its latest National Claims and Policies Database (NCPD) statistics, revealing a substantial increase in public liability insurance premiums over recent years. Since 2015, premiums have risen by 40%, outpacing general inflation and placing additional financial strain on businesses across the country. - read more
Melbourne's Pride of our Footscray Nightclub Confronts Insurance Challenges
Melbourne's Pride of our Footscray Nightclub Confronts Insurance Challenges
14 Jun 2026: Paige Estritori
Melbourne's vibrant nightlife is under threat as venues like Pride of our Footscray grapple with escalating public liability insurance premiums. The popular nightclub has been deemed 'uninsurable' for two years, reflecting a broader crisis affecting small businesses across Australia. - read more
ICA Advocates for Overhaul of Civil Liability Laws to Ease Insurance Burden
ICA Advocates for Overhaul of Civil Liability Laws to Ease Insurance Burden
07 Jun 2026: Paige Estritori
The Insurance Council of Australia (ICA) has recently called for urgent reforms to outdated state and territory civil liability laws, highlighting their significant contribution to the rising insurance costs faced by small businesses and community organisations. These laws, many of which have not been reviewed in nearly 25 years, are increasingly seen as inadequate in addressing the complexities of modern liability claims. - read more
ACCC Approves Uniting Church's National Insurance Purchasing Program
ACCC Approves Uniting Church's National Insurance Purchasing Program
07 Jun 2026: Paige Estritori
The Australian Competition and Consumer Commission (ACCC) has granted a six-year authorisation for the Uniting Church's national insurance purchasing program, a move anticipated to reduce premiums and deliver better outcomes for the organisation's diverse operations. - read more
NSW Court Decision Escalates Liability Risks for Construction Sector
NSW Court Decision Escalates Liability Risks for Construction Sector
07 Jun 2026: Paige Estritori
A recent landmark ruling in New South Wales has significantly altered the liability landscape for the construction industry. The court's decision removes the ability for developers and builders to rely on proportionate liability defences under the Design and Building Practitioners Act 2020 (DBP Act), thereby increasing their exposure to claims related to building defects. - read more
Business Insurance Articles

Why Retail Store Owners Can't Afford to Skip Public Liability Insurance
Why Retail Store Owners Can't Afford to Skip Public Liability Insurance
As the owner of a retail store, you may not realize that the day-to-day interactions with customers and the public pose significant financial risks. Whether it's a customer slipping on a wet floor or a product causing harm, the threat of negligence claims is all too real. This is where Public Liability Insurance becomes not just a safety net, but a fundamental necessity for your business operations. - read more
Public Liability Insurance for Tradespeople: Safeguarding Your Business on Site
Public Liability Insurance for Tradespeople: Safeguarding Your Business on Site
If you're a tradesperson, safeguarding your business is not just about having the right tools and skills, but also ensuring you're protected against unexpected events on site. Public Liability Insurance plays a crucial role in your safety net, providing a shield against potential financial setbacks caused by accidents and injuries. - read more
5 Things Every Restaurant Owner Needs to Know About Public Liability Insurance
5 Things Every Restaurant Owner Needs to Know About Public Liability Insurance
Every restaurant owner needs to be familiar with the term 'public liability insurance'. This type of insurance is designed to protect your business financially in case a customer or a member of the public suffers an injury or property damage as a result of your business operations. In a bustling restaurant environment, accidents can happen—the risk of slips, spills, and other mishaps is ever-present. - read more
The Importance of Public Liability Insurance in Protecting Your Business
The Importance of Public Liability Insurance in Protecting Your Business
Public liability insurance is a type of coverage designed to protect business owners against claims made by third parties for injuries or damages that occur in connection with business operations. - read more
The Role of Public Liability Insurance in Protecting Hospitality Venues
The Role of Public Liability Insurance in Protecting Hospitality Venues
Public liability insurance serves as a critical safety net for event organizers, often seen as a robust shield safeguarding against potential financial repercussions arising from unforeseen incidents. In the dynamic atmosphere of events, where a multitude of variables come into play, this insurance plays a fundamental role in ensuring the stability and continuance of the host's operations. - read more

Knowledgebase
Trauma Insurance:
An insurance that pays a lump-sum amount on the diagnosis of one of several critical illnesses or events